BIM-BAM RECORDS - TERMS &
CONDITIONS
ORDERING:
Our catalogue is generally updated on a regular basis. New items are added and out of
stock items are deleted. The 'search' facility
will show all items currently available on the last update but if an item has limited stock
and has since run out we would notify you that your order was unsuccessful and offer to
re-order or suggest alternatives.
SECURITY OF ON-LINE ORDERING:
We use a secure server to receive your credit/debit card details. The secure server site is a SSL* dedicated server and encrypted to 128 bits which is the standard for high security encryption.
Your credit/debit card authorisation will be processed directly
through Bim-Bam Records and no third party processing is involved.
*Secure Sockets Layer or SSL is simply a method for viewing a website with complete
assurance, that what you are seeing cannot be viewed by a third party. When you enter your
credit card information, you will see a small "lock" or "key" appear
in your browser. If you see this, you can be confident that what you are typing into a
form or viewing cannot be viewed by anyone else.
If you have any security issues the contact persons are the site owner - Bob Thomas.
DISPLAY OF PRICES:
The price of each item is displayed in the
shopping cart and against search results. This price is exclusive of post and packing but
includes VAT. Once an item is placed in your shopping basket the postage and packing
charges will be viewable and if extra items are added the cart will refresh these prices.
POST & PACKING:
CDs/DVDs
Our charges are clearly shown below. The shopping cart will automatically
calculate these charges based on your purchase and your postal region. You will be able to
view these charges at all stages of the shopping transaction and before going to the
secure server to make payment.
UK POSTAGE (includes VAT) |
1 CD/DVD: | 2 CDs/DVDs: | 3 CDs/DVDs: | 4 CDs/DVDs: | 5 CDs/DVDs: | 6 or more CDs/DVDs: |
Box-Sets
valued £50 and over: |
£3.00 | £3.00 | £3.50 | £3.50 | £5.00 | FREE | FREE |
UK
SPECIAL (REGISTERED) DELIVERY (Signature required, next day delivery, £250 insurance) |
1-4 CDs/DVDs: | 5-8 CDs/DVDs: | 9-20 CDs/DVDs: | 21 or more CDs/DVDs: | Box-Sets: |
£11.50 | £13.00 | £15.50 | £22.00 | £22.00 for up to 10kg |
(These are the total costs for postage & 'Special Delivery') |
EUROPEAN AIRMAIL POSTAGE |
1 CD/DVD: £6.00 | 2 CDs/DVDs: £9.00 | 3-4 CDs/DVDs: £11.75 | 5-6 CDs/DVDs: £13.00 |
7-8 CDs/DVDs: £15.00 | 9-10 CDs/DVDs: £15.00 | 11-13 CDs/DVDs: £16.00 | 14-16 CDs/DVDs: £16.00 |
17-20 CDs/DVDs: £16.00 | 21 + CDs/DVDs and Box sets advised with invoice |
USA AIRMAIL POSTAGE (Zone 3) |
1 CD/DVD: £7.50 | 2 CDs/DVDs: £14.80 | 3-4 CDs/DVDs: £21.00 | 5-6 CDs/DVDs: £24.00 |
7-8 CDs/DVDs: £28.00 | 9-10 CDs/DVDs: £31.50 | 11-13 CDs/DVDs: £34.25 | 14-16 CDs/DVDs: £36.00 |
17-20 CDs/DVDs: £36.00 | 21 + CDs/DVDs and Box sets advised with invoice |
CANADA & REST OF WORLD AIRMAIL POSTAGE (Zones 1+2) |
1 CD/DVD: £8.75 | 2 CDs/DVDs: £14.00 | 3-4 CDs/DVDs: £19.25 | 5-6 CDs/DVDs: £22.50 |
7-8 CDs/DVDs: £26.50 | 9-10 CDs/DVDs: £29.00 | 11-13 CDs/DVDs: £32.50 | 14-16 CDs/DVDs: £34.50 |
17-20 CDs/DVDs: £34.50 | 21 + CDs/DVDs and Box sets advised with invoice |
SURFACE MAIL OUTSIDE EUROPE |
Surface mail is available to some countries outside
Europe, please email bimbambob@googlemail.com for details. |
POSTAGE TIMES:
UK: Orders
should arrive in 3 working days.
Western Europe: Usually 4
working days.
Outside of Western Europe: Two
weeks on average.
(The Post Office estimates for three days to Eastern Europe and four days to the rest of
the world, although customs can add to this time)
IMPORT DUTY:
Customers placing orders outside the UK may have to pay import duty. We word our
Customs Declarations to show that goods are for personal use and not for trade, in order
to reduce any payments that local Customs may charge.
FAULTY GOODS:
All our items are checked and packed with suitable packaging so there should normally be
no problems.
However if the goods supplied to you are 'not suitable for the use that they were
intended for' (eg. the CD sticks or does not play), we will accept returns for
reimbursement.
This complies with the UK Sale of Goods Act. This does not affect your statutory rights as
a consumer.
DVDs
Please check which DVD format your machine is capable of playing, we cannot
refund or exchange DVDs unless seal is still intact.
ORDER CANCELLATION:
The Consumer Protection (Distance Selling) Regulations requires traders, unless the law
permits otherwise, to give the consumer the right to cancel their order within 7 working
days without giving a reason. In the case of goods received the 7 working days must start
from the day after the day the customer receives the goods.
Bim-Bam Records will comply with the above regulations.
You must ensure that you take reasonable care of goods and return them to us in the
condition that they were sent to you.
For example, we cannot accept cancellations on CDs/DVDs where the shrinkwrapping (or other
seal) has been removed.
If you decide to cancel your order you should immediately contact us by phone +44 (0) 23 80600329
- or email: bimbambob@googlemail.com.
If we receive your cancellation before goods are despatched we will refund your money
within 30 days. In the event that the goods have already been despatched, or have
been received by you, and we receive notice of cancellation we will refund your
original purchasing costs but not the cost you incur in returning the cancelled goods to
us.
PAYMENT:
ON-LINE: ALL major credit
cards accepted. Postage will be accounted for automatically.
OFF-LINE:
Cash: only by special delivery/registered mail (at your
own risk.)
Cheques: Only cheques drawn on a UK bank are acceptable.
All cheques should be made payable to: 'BIM BAM RECORDS LTD'
International Money Order: Make payable to 'BIM BAM RECORDS LTD'
Postal Orders: All Postal Orders should be uncrossed and
made payable to R. Thomas.
Credit Cards: Please supply:
a) Card holders name & address | b) Card number | c) Expiry date |
Debit Cards: Solo - Please supply:
a) Card holders name & address | b) Card number | c) Valid from date | d) Expiry date | e) Issue Number. |
Your card will be debited to BIM-BAM RECORDS - (no third parties are used for card transactions), and all card processing is made off-line. This stops you being charged for out of stock items, and is more secure.
You can also make direct bank transfer payments if you prefer. Our bank details are
available upon request. If you are sending cash through the post, please send it in a
Registered Letter.
YOUR PERSONAL DETAILS/DATA PROTECTION
ACT
Your credit card details are only recorded on-line on a secure server.
We then process the order and delete these details.
We are a signatory to the UK Data Protection
Act, which forbids us to abuse data.
Your details will not be given to any third parties
COMPLAINTS:
We will deal with any complaints that you have fairly, effectively
and quickly (within 5 working days). Any complaints will be dealt with in strictest
confidence. If you make any complaints, we ask that you inform us as to how our procedures
can be improved, and give as much detail as you can, in order that we can help you to
resolve any problems.
Just contact us using the contact details below.
During the period of any dispute, we promise to keep you appraised of all developments. In
the event that we are unable to resolve any dispute speedily because of the late arrival
of information from third parties, we will re-imburse you before resolution of the dispute
so that you are not 'out of pocket'.
YOUR PRIVACY:
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data Protection Act
1998) and according to the Which? Web Trader Code of Conduct. We collect information about
you for 2 reasons: firstly, to process your order and secondly, to provide you with the
best possible service.
We will not e-mail you in the future unless you have given us your
consent or joined our mailing list.
We will not pass your e-mail address to anyone else.
The type of information we will collect about you includes:
Your name and address
Phone number - if advised by you
Email address
Credit/debit card details
We will never collect sensitive information about you without your
explicit consent. The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any inaccuracies we
will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the Which? Web Trader Code.
Our internal security policy means that your personal data is kept in a purpose-built
database off-line, and is only accessible to Bim-Bam Records, who are responsible for all
security on this site and also for maintaining accurate data.
If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can
include using a "cookie" which would be stored on your browser (this cookie will
NEVER contain your credit card numbers). You can usually modify your browser to prevent
this happening. The information collected in this way can be used to identify you unless
you modify your browser settings.
If you have any questions/comments about privacy, please email us.
CONTACT INFORMATION:
Send all correspondence to:
Bob Thomas
Bim-Bam Records Ltd.
Chalfont House
Botley Road
Horton Heath
Eastleigh
Hants
SO50 7DN
England
Telephone: 023 80600329 (10.00am - 5.30pm Monday to Friday)
International dialling code: +44 23 80600329
email: bimbambob@googlemail.com
We leave the answering machine on at other times and weekends.
BROWSER COMPATIBILITY AND YOUR COMPUTER
This website has been designed with all browsers in mind.
It will not fully support the coding needed for a
combination of Lynx and text reader as used by some visually impaired people because of
the frames. Should this be a problem please contact us by telephone.
DISCLAIMER:
We reserve the right not to deal with anyone, should we suspect that the information
provided to us is incorrect, or the credit card numbers are invalid. However, we will
advise our reasons for declining orders where possible, although we will not be held to
long and unreasonable correspondence on these and similar matters.
Bim Bam Records Ltd
Company Reg. No. 3872814
Directors: Mr R Thomas Mrs S K Thomas
VAT no. 566 5615 14
PLACE OF REGISTRATION - ENGLAND & WALES
REGISTERED OFFICE ADDRESS -
JORDAN BROOKES
PARMENTER HOUSE
57 TOWER ST
WINCHESTER
HANTS
SO23 8DO